FAQ: / Most popular FAQs
Why does the streaming keep pausing?

This is a QuickTime bug that has the following fix: If you pause the movie and wait for more (or all) of it to download before you resume playing, it will play without stopping. You can tell how much of the movie has downloaded by looking at the controller bar at the bottom of the QuickTime window. You will see the bar fill in with gray, from left to right, as the movie downloads. Once the controller bar is completely filled in with gray, the movie has finished downloading.

How do i get the activation key?

If you have not received an activation key from digiQualia.com, contact that company’s customer service.

Do you offer student discounts?

As an educational company, we do our best to make our training accessible to high school students and educators. We are happy to offer all high school students and educators a 20% discount on the purchase of our Online Training. For additional information, please contact us here.

I received an error message. What do I do?

To enable cookies in Firefox, go to the Tools menu and select Options. Under the Privacy tab, click to expand the Cookies heading and reveal the full menu. Check the Allow Sites to Set Cookies box. Click OK.

In Safari, go to the Safari menu and select Preferences. Under the Security tab, set the Accept Cookies preference to Always. Close the Preferences window.

In Internet Explorer, go to the Tools menu and select Internet Options. Under the Privacy tab, make sure the slider is set to Medium (the default setting for IE). Click OK.

Close and restart your browser. If you still receive the error message, check the clock on your computer. Make sure the date and time are correct. This should resolve the problem.

Can I view your tutorials from any computer?

Yes, you can in digiQualia.com from any internet-connected computer. But, you can only use one computer at a time.

What does “onsite” mean?

‘Onsite’ usually means that you need to be connected to the Internet at your organization, e.g., your campus or office. Some digiQualia.com tutorials are verified by the users’s IP addresses, so you need to be accessing digiQualia.com from one of those addresses.

Why do you ask for my credit card information?

We use your credit card information to verify that the purchase tutorial is only used once per person.

I lost my activation key. How do I get a new one?

Contact the company that issued the purchase tutorial to let them know that you’ve lost your activation key. They should be able to give you a new one. Or, feel free to contact our Customer Service team using the contact us form.

FAQ: / Online Training (tutorials)
Can I download your online tutorials?

The training can only be watched online as streaming video. It cannot be downloaded to a computer.

FAQ: / Credit Card and Payment Information
What types of credit cards do you accept? Can I pay by check?

We accept MasterCard, Visa, Discover and American Express, Maestro or debit cards issued by U.S. banks.For all international customers, we only accept payment by credit card —Visa, MasterCard, Discover or American Express, Maestro. All prices are in Euros and will be billed to you at the current exchange rate.

How will the charge appear on my credit card statement?

The charge will appear on your credit card statement from “digiQualia”

If I pay for my purchases with a credit card, are those transactions secure?

When you shop at digiQualia, you can always feel confident that your credit card information is secure. We utilize the very latest technology, Secure Sockets Layer (SSL), to encrypt (or electronically scramble) all credit card numbers. Additionally, to protect against hackers or other unauthorized personnel, we have firewalls and other security measures protecting our server. Any credit card information or personal information you transfer to us is kept in a secure database server at all times.

When I place an order online with my credit card, it asks for my Security Code. Where do I find that?

For Visa, MasterCard and Discover : Turn your credit card over, and you should see a number on the back, on the signature strip. Your Security Code is the last three digits at the end of that number.

For American Express: Your Security Code is printed on the front of your card. It is the four-digit number located above the card number.

What is your Privacy Policy?

Your privacy is extremely important to us. Any personal or purchase information you give us is protected by SSL technology and secured networks that are only accessible to our webmaster and designated digiQualia staff. We will never rent, sell, or reveal to outside persons or companies any email list, personal or purchase information you have given us, without your permission, except in circumstances where we believe in good faith that the law requires it.

You can view our published Privacy Policy online.

FAQ: / Snow Leopard
I have updated to Snow Leopard and I can’t view the videos, how can I fix this?

There is a known issue with Snow Leopard Operating System running QuickTime 10 and Safari browser for online movie playback.

Safari may need the following fix:

Update to the latest OS for your Mac and the latest Safari and Flip4 Mac through your Apple menu software updater, or at www.apple.com,  then:

1.  Quit safari
2.  Go to applications
3.  Highlight safari and click (command + i) so the info panel comes up
4.  In the “general panel” check the box that says “32 bit”
5.  Restart Safari and try the service.

If that does not work, we are seeing occasional problems with the playback when using Safari in conjunction with QuickTime 10 on Snow Leopard that requires a browser switch.

Using a different browser such as Firefox (www.getfirefox.com) should fix the problem.

FAQ: / Closed Captioning
Closed Captioning is not working. How can I fix this?

Is your screen resolution set to at least 1024×768? If not, change the screen resolution using your system’s preference settings

You can also try switching to a different web browser to see if this issue is browser related.

How many times can I watch the tutorial I purchase?

You can watch the complete tutorial you purchased up to five times. After you reach this limit you need to purchase again the tutorial